Ordering Info

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Common Questions

Can I modify or cancel an order once it's been placed?

Once your GENDR order is placed, we are unable to modify or cancel your order. Your order automatically begins processing the moment your order is confirmed.

If you need to change or return any item(s) that you ordered in error, please return it to us as soon as you receive it. Please note, all final sale items are not eligible for return.

If you want to add an item to a recently placed order, please place a new order for the additional item(s).

What forms of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, ApplePay, PayPal, and Klarna.

When will you charge my credit/debit card?

We’ll charge your payment when your order ships. If your order is sent in multiple shipments, you’ll see a charge for each item as it goes out. Please note, when you place an order, an authorization is put on your card for the total purchase amount. This is a temporary hold on funds that will automatically drop off within a few days.

Why are multiple charges showing on my credit/debit card?

When you place an order using a debit or credit card, an authorization is obtained from your bank. This authorization places a temporary hold on the funds.

These funds have not been deducted but are being held within your account to ensure the order can be processed.

This temporary hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.

In the event that your order contains multiple items that are shipped separately, separate authorizations and charges for each shipment may appear on your account.

Will there be sales tax applied to my order?

We are required to charge sales tax for any order with a shipping address when there is a legal obligation to do so.

Why didn’t I receive an order confirmation?

If you didn’t receive a GENDR order confirmation, please check your spam/junk folder. You may also confirm your order was placed by simply logging into your GENDR account. If you feel a mistake was made when entering your email address when your order was placed, please contact services@gendrcosmetics.com.

Why was my order canceled?

Your GENDR order may be canceled for the following reasons: Out of Stock Item(s), Invalid Payment Authorization, or Fraudulent Purchase.

In the event your order is canceled due to out of stock items or an invalid payment authorization, you will receive an email notification informing you of the reasoning. Any pending authorizations or charges will be released as soon as an order is cancelled. If you made your purchase with a credit card, the transaction is voided and will not appear on your billing statement. Please note, voided credit card authorizations will not appear as a refund as you were never charged. If you made a purchase via PayPal, you will be issued a refund and the funds will be back within your account in 3-5 business days.

GENDR reserves the right, in our sole and absolute discretion, to cancel any orders we reasonably determine were ordered through use of a robot or other automatic device or software.