Shipping and Delivery

Please allow 1-2 business days for processing before your order ships.

You will receive your tracking information as soon as your order ships.

Common Questions

How long does it take to ship my order?

Please allow 1-2 business days for processing prior to shipment. GENDR orders are processed Monday-Friday (excluding holidays). For orders placed after 12:00 noon EST, the next day will be considered the first processing day. We reserve the right to hold and confirm an order if we believe there is an indication of inaccurate/missing information.  

When will I receive my tracking number?

You will receive an email that includes your tracking information the moment your order has shipped.

How do I track my order?

Once your order ships, you’ll receive an email that includes your tracking number along with a link to an order detail page. Just click the link in your confirmation to view the current status of your shipment. You may also check the status of your order at any time by simply logging into your GENDR account.

What are GENDR’s shipping methods?

GENDR orders are shipped via UPS Ground or USPS Priority Mail services. Orders shipping to APO/FPO addresses will be sent via USPS Military Mail.

Does GENDR offer free shipping?

Currently, orders with a subtotal over $40 will receive free shipping. For orders subtotaling below $40, a $7.95 shipping fee applies.

Does GENDR offer expedited shipping?

We do not offer expedited shipping at this time.

Does GENDR offer international shipping?

We do not offer international shipping and are also unable to ship to US territories.

What do I do if my shipment has been lost, arrives damaged, or is missing items?

Lost shipments: GENDR will file a claim if the tracking information for your shipment is marked delivered and you are reporting to us that you have not received it. Before contacting us to file a claim, please check all exterior doors and other locations where the package could be, including the porch, back patio, garage, and any area out of potential weather hazards. Additionally, please check with members of your household and/or any neighbors who might have retrieved the package.

Damaged or missing items: GENDR may initiate an investigation for your damaged shipment or a shipment with missing items. We ask that you keep the packing as it may be necessary for inspection by the shipping carrier.

Please note: When submitting an order, you are agreeing to the terms and conditions of the website. We kindly ask to allow the allotted time necessary for the completion of the shipping carrier's investigation. Additionally, please monitor your email and respond in a timely manner to any communications from GENDR or the carrier.

All claims are handled through the shipping carrier, but GENDR will assist customers with these claims on their behalf. Please note, we are not responsible for packages that have been delivered and are listed as Delivered on the tracking status page.